Return & Refund Policy
At NehruPlaceShop.com, we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Return
You may be eligible to return a product under the following conditions:
The product is damaged, defective, or not as described.
The product received is different from what was ordered.
Return is requested within 2 days of delivery.
Conditions for return:
Product must be in its original condition, unused, and with original packaging, labels, and invoice.
Any sealed or electronic component must be unopened unless the item is faulty.
For laptop spares and electronics, compatibility issues are not covered unless confirmed by our technical team prior to purchase.
2. Non-Returnable Items
The following items are non-returnable:
Items damaged due to misuse or improper installation.
Parts showing signs of use, tampering, or physical damage.
Products returned without original packaging or invoice.
Custom orders or special request parts.
Items labeled as “non-returnable” or “final sale”.
3. Return Process
To initiate a return:
Contact our support team.
Provide order number, product details, and reason for return.
Our team will verify and, if eligible, provide return instructions and pickup details.
Product must be packed safely and returned within 7 days of approval.
you may be required to ship the item back at your own cost.
4. Refund Policy
Once the returned item is received and inspected:
We will notify you via email about the status of your refund.
Refunds will be processed to the original payment method within 5–10 business days.
In case of prepaid orders, the refund will be credited to your bank/UPI/card account.
In case of COD orders, we may issue a UPI refund or store credit based on customer preference.
Deductions (if applicable):
Return shipping charges may be deducted if the reason is not a seller error.
Up to 20% restocking fee may apply for opened/used items.
5. Cancellations
Orders can be cancelled within 1 hour of placing them if not yet shipped.
If the order has already been dispatched, cancellation is not possible, and you may need to request a return instead.
6. Exchange Policy
Direct exchanges are not currently offered.
You may return the product and place a new order separately.